Most orders arrive within 12–17 business days total: about 7–10 business days for production, plus transit time that varies by region. See our Shipping & Delivery page for regional estimates.
Yes — every order includes free, tracked shipping worldwide, with no minimum purchase required.
Because each tapestry is custom-made to your specifications, we’re unable to accept returns or exchanges for non-defective items. Full details are on our Returns & Exchanges page.
Contact us with photos and your order number, and we’ll send a free replacement.
Yes, every tapestry is covered by a 2-year warranty against manufacturing defects under normal use, including free replacement shipping.
Since production begins shortly after your order is placed, changes and cancellations generally aren’t possible once production has started. If you notice an error, contact us immediately and we’ll do our best to help.
Unfortunately, we’re unable to deliver to PO Boxes or APO/FPO/military addresses.
You’ll receive an email with tracking information as soon as your order leaves our facility.
Contact us — we’re happy to help.
