Because each tapestry is custom-made to your specifications, we’re unable to accept returns or exchanges for non-defective items.
Once production begins, orders generally can’t be modified or canceled. If you spot an error in your order, contact us immediately — we’ll do our best to help, but we can’t guarantee a change once manufacturing has started.
Every tapestry is backed by a 2-year warranty. If your tapestry is defective under normal use within 2 years of delivery, we’ll replace it free of charge, including shipping on the replacement.
If your item arrives damaged or defective, you qualify for a free replacement. Just contact us with photos and your order number.
Damage from improper handling, incorrect care or cleaning, physical impact, or unauthorized modifications is not covered under warranty.
Double-check your sizing and design details before ordering — since every piece is made to order, this is the best way to make sure you love what arrives.
Contact us for any questions related to returns, exchanges, or warranty claims.
