Privacy Policy

Last updated: July 2026

1. Overview

Tapestry Store is committed to protecting your personal information. This policy explains what we collect, how we use it, and how we protect it when you visit or shop with us. If anything here isn’t clear, contact us and we’ll be happy to explain.

2. Information We Collect

• Order placement: name, shipping/billing address, email, phone, payment details
• Contact form or email: name, contact details, and message content
• Site browsing: device type, browser, IP address, pages visited, and session duration via cookies
• Marketing opt-in: email or phone number and your communication preferences
• Order customization details: design and sizing specifications needed to produce your tapestry

3. How We Use Your Information

• Processing, producing, and shipping your order
• Providing order tracking and communications
• Responding to inquiries and support requests
• Screening orders for fraud or payment risk
• Improving our site and products using aggregate data
• Sending marketing communications you’ve opted into
• Complying with legal obligations

4. Marketing & Opting Out

If you provide your email or phone number at checkout or through a contact form, you may receive order-related and promotional communications. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us. Opting out of marketing does not affect transactional order communications.

5. Who We Share Your Information With

We do not sell your personal information. We share it only where necessary, with:

• Payment processors (full card numbers are never stored by us)
• Our manufacturing partners (to produce your custom order)
• Shipping carriers, such as DHL, FedEx, UPS, and USPS
• IT and software service providers (e-commerce platform, analytics, marketing tools)
• Legal or regulatory bodies, when required by law

6. Cookies and Remarketing

Cookies help us save your cart contents, remember your preferences, and understand how visitors use our site. We may also use remarketing to show our products to previous visitors on other sites. You can disable cookies in your browser settings, though some checkout functionality may be affected.

7. Data Security

We use SSL encryption on pages that collect personal or payment data, restrict internal access to personal information, and rely on secure third-party payment processing. No method of transmission over the internet is completely secure, but we work to protect your information using industry-standard practices.

8. How Long We Keep Your Information

We retain order records for as long as needed to meet legal, accounting, and warranty obligations — generally for the duration of our 2-year warranty plus a reasonable buffer. You may request earlier deletion; see “Your Rights” below.

9. Your Rights

Depending on where you live, you may have the right to request a copy of your personal information, request correction or deletion, object to certain uses (including marketing), and withdraw marketing consent at any time. To exercise any of these rights, contact us — we aim to respond within 30 days.

10. Children’s Privacy

Our site is not directed toward individuals under 18, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Third-Party Sites

Our site may link to third-party websites we don’t control. We encourage you to review their privacy policies, as this policy applies only to Tapestry Store.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The “last updated” date above reflects the most recent revision. Continued use of our site after changes constitutes acceptance of the updated policy.

13. Contact Us

Questions about this policy? Contact us and we’ll respond as soon as we can.